Return & Refund Policy

Effective Date: 01/27/2025

At Step Station, we strive for customer satisfaction. If you are not happy with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

You may return your items within 7- 8 days from the date of purchase if:

• The item is unused, undamaged, and in its original packaging.
• The item was purchased from the official Step Station website or authorized retailers.

2. Non-Returnable Items

The following items are non-returnable:

• Items marked as final sale or clearance.
• Products that have been used or damaged by the customer.

3. How to Return an Item

To initiate a return:

• Contact our customer service team at contact@stepstation.com with your order number and the reason for the return.
• We will provide you with a return authorization and instructions.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will issue a refund to your original payment method. Please note that it may take [X] business days for the refund to be processed.

5. Return Shipping Fees

Customers are responsible for return shipping costs, unless the item was damaged or defective upon arrival.

6. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [contact@stepstation.com], and we will resolve the issue at no additional cost to you.

8. Changes to This Policy

We may update this policy from time to time. Please check this page regularly for any updates.

If you have any questions about our return and refund policy, feel free to contact us at contact@stepstation.com.